Live Monitoring & Chat

Currency : 
Tariff
Packages
Package Features Basic Small Business Corporate Enterprise
No of Operators 3 5 7 10
No of Departments 0 2 5 Unlimited
Full Branding No Yes Yes Yes
Secure SSL Chat No No Yes Yes
Detailed Reporting & Statistics No No No Yes
Rates per Year 775.00 1,945.00 3,900.00 16,185.00

Features

    1. Chat Features
      • Multiple Simultaneous Agents
      • Multiple Departments
      • Configurable Chat Distribution - UCD, Round robin etc
      • Agent to Agent transfer
      • Operator to Operator chat
      • Intuitive Windows-based agent interface
      • Ability to accept / reject incoming chat requests
      • Unlimited Simultaneous chats
      • Secure SSL based Chat
      • Canned Response Manager
      • Push Images, Links, Pages, Proactive Messages
      • Ability to chat in multiple languages
      • Emoticons
      • Leave a message when offline
    2. Chat Initiation
      • Visitor initiated Chat from Website / Email
      • Autopopup Chat
      • Invite Visitor to Chat
      • Force Chat
    3. Activity Monitor
      • Real-Time Site Activity Monitor
      • Monitor 1000's of visitors simultaneously
      • Visitor History
      • Visitor Browser Type, Country, Browsing history
      • Visitor Time spent per page
    4. Branding & Customization Features
      • Visitor's chat window fully customizable
      • Chat Button/Icons fully customizable
      • Fonts, Colours and Font Style
    5. Reporting and Analysis
      • Chat Satisfaction Survey
      • Retrieve/Search Chat Transcripts
      • Detailed Reporting and Statistics